UBA’S WORLD CLASS CUSTOMER-DRIVEN INNOVATIONS A CASE STUDY OF ZAMBIA by EMEKA Dimanochie


The presence of UBA in the banking industry in Zambia over the last 10 years has galvanized banking onto a higher performance level; where competition and innovation in responding to the needs of the customer have become the driving force of the industry. UBA’s world class customer-driven innovations have earned it the confidence of the Zambian public; as it continues to provide banking services to a wide variety of customers.

People experience the benefits of evolving technologies on a daily basis in various spheres of their lives. They therefore demand the same from their banks. It is predominantly through technology that banks will enhance their operational flexibility, optimise business processes and generally keep pace with innovation and social phenomena.

At UBA Zambia, we have had to adapt, adjust, re-invent ourselves to ultimately remain relevant in the eco-system boasting of some awards such as the 2018 International Finance Banking Award Best Digital Bank in Zambia and the 2019 best innovative bank with SME packages by the Zambia Chamber of Commerce and Industry.

Moving forward, UBA Zambia will continue developing digital banking capabilities that will enhance financial inclusion.

3 comments:

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  3. PLEASE READ!!!Hello Guys!!! I am Sharon I live in Florida USA I’m 37 Years old, am so happy I got my blank ATM card from Adriano. My blank ATM card can withdraw $4,000 daily. I got it from Him last week and now I have withdrawn about $10,000 for free. The blank ATM withdraws money from any ATM machines and there is no name on it because it is blank just your PIN will be on it, it is not traceable and now I have money for business, shopping and enough money for me and my family to live on.I am really glad and happy i met Adriano because I met Five persons before him and they could not help me. But am happy now Adriano sent the card through DHL and I got it in two days. Get your own card from him right now, he is giving it out for small fee to help people even if it is illegal but it helps a lot and no one ever gets caught or traced. I’m happy and grateful to Adriano because he changed my story all of a sudden. The card works in all countries that is the good news Adriano's email address is adrianohackers01@gmail.com

    ReplyDelete